SHIPPING POLICY
Please take the following into account when placing your order.
At Hookahs and Flavours USA. we take a great deal of pride in our service and products. In order to provide you with the highest quality experience, orders are processed Monday-Friday (excluding holidays).
Additional Notes:
-Orders placed after 2 pm (PT) may not be processed until the next business day.
-Orders placed after 2 pm (PT) on Friday may not be processed until the following Monday*.
-Orders received Saturday-Sunday will be processed Monday*.
-All provided shipping times are estimated and begin once your order leaves our facility.
-Our discrete shipping service is a 1-3 day service. Delivery varies based on the order date, time, and handling.
-Our discrete shipping International Service is a 3-5 day service. Delivery time may vary based on the order date, time, and customs handling. The recipient is responsible for duties and taxes that are assessed by the country.
-Tracking is provided on all orders. Vape carts online shop USA is not liable for lost orders if the tracking number shows that the order was delivered.
-If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused the delivery, you will be refunded for the item less the shipping charge and any additional return shipping fees incurred by us.
Hookahs and Flavours USA cannot be held responsible for damage or delays occurring in transit.
ALL SALES ARE FINAL.
RETURN POLICY
All Sales are Final with the exception of damaged goods. If your product arrives damaged, please take pictures of the damaged item immediately and send details with pictures to contact@hookahsandflavours.com within 2 business days of when the product is received.
Refunds (if applicable)
Once your refund inquiry is received, we may require that the item be shipped back to us for inspection. We will send you an email to notify you that we have received your inquiry and/or returned the item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.